Terms & Conditions


 1. Introduction

This Terms and Conditions, the Terms of use, and all policies and additional terms posted on and in our sites, tools and services (collectively "Services") set out the terms on which Mallcrazy offers you access to and use of our Services. You can find an overview of our policies on our site (hk.mallcrazy.com). The Terms of Use, all policies and additional terms posted on and in our Services are incorporated into this Terms and Conditions. You agree to comply with all terms of this this Terms and Conditions when accessing or using our Services. The entity you are contracting with is: Granful Solutions Limited registered with 72605856-000-01-21-5, headquartered in Hong Kong Special Administrative Region, Unit 1104c, 11/F, Jon-in Hang Sing Centre, No. 2 – 6 Kwai Fung Crescent, Kwai Chung, N.T. and all our affiliates, in this Terms and Conditions, these entities are individually and collectively referred to as "hk.mallcrazy.com," "we," "us," “the Company

hk.mallcrazy.com online shopping platform is provided by Granful Solutions Limited. All users who use member services (hereinafter referred to as members) ought to read the following agreed terms in detail. The purpose of these agreed terms is to protect the provision of member services and the rights of all users, and constitute a contract between the user and the member service provider. When the user completes the registration formalities or starts using the member services provided by the hk.mallcrazy.com online shopping platform, it is deemed to be known and fully agreed All provisions of these Terms of Use.


2. Description and Consent Terms

When the member completes the membership registration procedure of the company’s website or starts using the service of this website, it means that he has read and agreed to accept all the contents of the service terms of this website.

The company has the right to modify or change the content of these Terms of Service without prior notice. After the modification, it will be posted on this website. The company will no longer individually notify members. It is recommended that members should pay attention to such changes or changes at any time.

When a member continues to use the services of this website after any modification or change, the member is deemed to have understood and agreed to accept such modification or change.

If you do not agree to the amendments or updates to the above terms, or do not accept any of the terms of the Terms of Service, members should immediately stop using this website service.


3. Member registration

Members agree to the following:

Provide the correct, up-to-date and complete information of the member in accordance with the instructions of the registration process of this website, and may not register as a member in the name of a third person. Each member can only register and log in to one account. Registration cannot be repeated.

Maintain and update member’s personal information in real time to ensure its correctness and get the best service.

If the member provides any wrong or false information, or fails to provide the information as instructed, or lacks the necessary information, or has a repeated registration account, etc., the company reserves the right to suspend or terminate the member’s account without prior notice, and reject members from using this website services.

  • The company’s personal data protection statement

Regarding the registration of members and participation in other activities or personal data obtained through the exchange, the company’s “Privacy Policy” is protected and regulated.

  • Member account and password

When registering as a member of this website, a specific account and password will be set as the identity to enter this website. It is the member’s responsibility to maintain the security of the account and password. Any input of a member account and password in accordance with the prescribed method is consistent with the login information, whether or not it is personally entered, is deemed to be used by the member himself, and the member himself shall be fully responsible for all acts performed using the account and password.

  • Note for members:

If the member’s account or password is stolen or any security problem occurs, the member will immediately notify the company.

After each use of the service, you will be logged out of your account. If you share your computer with others or use a public computer, please log out of your account and close the browser window when you leave.

Member accounts, passwords, and benefits are for personal use and enjoyment by members only, and may not be lent, transferred, or shared with others.

The company is not responsible for any damages caused by theft, improper use of the account and password, or other situations in which the company cannot identify whether it is personally used.

If the company knows that the member’s account and password have been fraudulently used by others, it will immediately suspend the use of the account (including the processing of transactions generated by the account).


4. Obligations of Members

Members agree not to use this website service for any illegal purpose or in any illegal way, and promise to abide by the relevant local laws and regulations and all international practices of using the Internet. If the member is a user outside the local country,

Intention to comply with the laws of the country or region. Members agree and guarantee that they may not use the services of this website to engage in infringements of other people’s rights or illegal activities, including the following matters, but not limited to:

Publish or transmit any false, defamatory, insulting, indecent, obscene, threatening, offensive, contrary to public order or good customs or any other illegal text, pictures or any form of archival materials.

Posting, transmitting, sending spam, illegal or unauthorized messages and advertisements, etc.; infringing or damaging our company or others’ reputation, privacy, business secrets, intellectual property rights (trademark rights, copyrights, patent rights) and other rights

Violation of the obligation of confidentiality under the law or contract.

Impersonate someone else’s use of this website service.

Transmission or distribution of computer viruses, backdoors or the normal operation of this website or other users’ computers.

Engage in commercial activities without prior authorization from the company.

Other acts that are inconsistent with the purpose of use provided by this website service, or the company has legitimate reasons to consider them inappropriate.


5. Trading behavior

Members should use this website to conduct transactions in accordance with the confirmation of the quantity and price mechanism provided by the company.

Members agree to use this website to order goods, before the company confirms the shipment, the company still reserves the right not to accept the order or cancel the shipment.

If members use this website to order goods, if they return or exchange arbitrarily, cancel the order, or have any behavior that the company thinks is inappropriate and cause trouble or damage to the company’s operation, the company will take the refusal to deal or permanent Cancellation of membership.

  • If the product ordered by the member belongs to the following situations:

-Pre-order goods.

-The product page shows out of stock.

-Must be transferred to the supplier.

In the above situation, due to the characteristics of the commodity transaction, if the product is in short supply or the supplier is unable to successfully supply the product, and the order cannot be established, the company will inform you in the most appropriate way. Amount paid.

(a) Members may exercise their rights in accordance with the provisions of the Consumer Protection Act when using this service to conduct transactions.

(b) Changes to the service content of this website

Members agree that the scope of the services provided by the company on this website, the company may, according to business needs and actual circumstances, add, subtract, change or terminate the relevant service items or content without individual notification to members.

(c) Stopping and interruption of services

The company will maintain the normal operation of systems and services in accordance with generally reasonable techniques and methods. However, the company has the right to stop and interrupt the service of this website in the following cases:

When necessary, maintenance and construction of electronic communication equipment on our website.

In case of sudden failure of electronic communication equipment.

When the electronic communication service applied for on our website is stopped and the service cannot be provided.

When the site is unable to provide services due to force majeure factors such as natural disasters or other reasons that cannot be attributed to the company.

Members’ authorization to the company

With regard to the information uploaded, transmitted, entered or provided by members through this website, members agree that the company’s website may collect, process, save, transfer and use such information to a reasonable extent in order to provide users with other information or services, or as Member statistics, or research on related behaviors, or any legal use.

When any material is uploaded, transmitted, entered or provided to the company by the member, the member is deemed to have allowed the company to use, modify, reproduce, publicly broadcast, modify, distribute, publish, publicly release such information, and may make the aforementioned The rights are delegated to others, and members have no objection to this. Members should also guarantee that the company’s use, modification, reproduction, public broadcast, adaptation, distribution, public publication, sub-authorization of such materials will not infringe any third party’s

Intellectual property rights, otherwise the company shall be liable for damages (including but not limited to litigation costs and legal fees, etc.).

Due to the use of the Internet transactions or activities provided by the company, the delivery or retrieval of goods (or gifts, etc.) may only be completed through home delivery or freight operators. In this regard, the member agrees and authorizes the company to view the needs and purposes of the online transaction or event, and provide the personal information (such as the recipient’s name, delivery address, contact phone number, etc.) provided by the member and necessary for delivery, provided to home delivery or freight operators to facilitate the distribution and retrieval of the goods (or gifts).


6. Payment

    Payment methods

We only accept credit card payments made by AlipayHK, WeChat and FPS. When you place an order, you authorize us to debit the payment methods you specify on your order for the amount of the order at the time we send our acceptance of your order and you represent to us that you shall be authorized to make such payment. Title in the merchandise does not pass to you until payment has been received.

  • Third party payment services

We use third party payment services to process online transactions. When you place an order, you agree and accept that your credit card information will be collected, processed, and kept by us and a payment service provider subject to its terms and conditions. You agree and accept that you are solely and exclusively responsible for any losses incurred or sustained by you in making credit card transactions, and in no event shall any such losses in whole or in part be borne by us.


  • Shipping

We use third party logistics services to proceed the shipment. A shipping fee will be charged for each order, of which shall include all costs related to the Shipment, quoted by hk.mallcrazy.com after you have input all the relevant information as required. There may be additional shipping charges for remote areas in Hong Kong.


(1) Billing 

You must provide complete and accurate payment information. Payment for hk.mallcrazy.com’s Services shall be made by any of the accepted payment methods as set out on the Website. Once you have confirmed the sales order, hk.mallcrazy.com will send you a confirmation and invoice (the “Order Confirmation” and “Order Invoice”) for the Fees and charges the amount from the payment information you provide. The Fees is subject to be revised from time-to-time base on the prices designed by sellers on hk.mallcrazy.com’s website, as well as the situation mention in clause 6.2, and 6.3 of this Terms of Service.

(2) Prices

Prices are in Hong Kong Dollars. Delivery costs will be charged in addition where applicable; such additional charges are clearly displayed and included in the ‘Final Total’.

(3) Mistaken Orders

If you discover that you have made a mistake with your Order after you have submitted it to the Platform, please contact us immediately. We will try our best to process your request.

(4) Refusal of Order

(a) We reserve the right to withdraw any Products from this Platform at any time and/or remove or edit any materials or content on this Platform. We will make our best efforts to always process all Orders but there may be exceptional circumstances wherein we may need to refuse to process an Order after we have sent you an Order Acknowledgement, which we reserve the right to do at any time at our sole discretion.

(b) If we cancel your Order and you have already made payment for your Order, the payment amounts will be fully refunded to you.

(c) We will not be liable to you or any other third party by reason of our withdrawing any Product from this Platform, whether it has been sold or not, removing or editing any materials or contents on this Platform or for refusing to process or accept an Order.


7. Returns And Refunds Policy

(a) If you are not completely satisfied with your purchase, you may return the Product to us within seven (7) days of receipt, in accordance with our Exchange or Refund Policy. The Product shall be unused, Product tags shall not be tampered with, and the Product shall be in the original brand packaging (if applicable). You have responsibility to take care of the purchase and the original packaging, such as shoe boxes, jewelry boxes, etc. All purchases must be returned in the original packaging and must be returned in a shipping mailer bag to avoid damage/lost purchase. Refund will not be processed if the original packaging damaged.

Please ship to the following address:
Unit 1104c, 11/F, Jon-in Hang Sing Centre, No. 2 – 6 Kwai Fung Crescent, Kwai Chung, N.T.

(b) All items must be received by hk.mallcrazy.com in order for a customer to be eligible for a refund or replacement. You shall ensure that the Product is sent to us in the same condition as it was when received by you and is packaged properly. In the event that an item is returned to us in an unsuitable condition, we reserve the right not to accept returns and send the Product back to you. Appropriate measures, including legal action, may be taken in the event we discover a misuse of hk.mallcrazy.com’s Exchange or Refund/Return Policy.


(c) We do not honour any walk-in returns.

(d) Your returned Products together with your return slip are usually received and accepted at our warehouse within five (5) working days after drop off. Returns handling time will vary depending on your return method and courier of choice. Our Quality Check team will take up to three (5) working days to process your return.


8. Rejection or Termination of Use by Members

Members agree that the Company may terminate the password, account (or any part of it), or the Service for any reason, including but not limited to lack of use, or violation of the express provisions and spirit of these Terms of Service, for any reason Use, and remove and delete any “Member Content” in this online service, Also, hk.mallcrazy.com reserves the right to modify or discontinue, temporarily or permanently, the Services (or any part thereof). Except as provided above, upon any termination of your account, hk.mallcrazy.com may store all of your Content on the Services (if any), or it may be permanently deleted by the Company, in its sole discretion.

you may excise the right to terminate the account or the Service (or any part of thereof) of this website by sending a cancellation request to hk.mallcrazy.com contact as stipulated in the Website. In addition, the member agrees that if the use of the service on this website is terminated, the company shall not bear any responsibility for the member or any third party.

9. Limitation and exclusion of liability

All functions provided by the company are provided for use in accordance with the current status of the function, and no liability is expressed or implied for its performance, speed, integrity, reliability, safety, correctness, etc.

The company endeavors to maintain that the e-mails or the contents transmitted by the web pages, servers, domains, etc. of this website do not contain harmful substances such as computer viruses; however, we cannot guarantee that the transmission and storage of mail, files or data are correct and will not be interrupted Online, errors, etc., the company is not liable for damages caused by failure, loss or error in the transmission or storage of the mail, file or data.

The company has the right to stop the website service without warranty responsibility.

10. Protection of intellectual property rights

The software or programs used by the company, all the content on the website, including but not limited to works, pictures, files, information, information, website structure, arrangement of website screens, and web design, are provided by the company or other rights holders according to law

Owns its intellectual property rights, including but not limited to trademark rights, patent rights, copyrights, trade secrets and proprietary technologies. No one is allowed to use, modify, reproduce, publicly broadcast, adapt, distribute, distribute, publicly release, perform restoration works, decompile or reverse-assemble. If members wish to quote or reprint the aforementioned software, programs or website content, they must obtain the prior written consent of the company or other rights holders in accordance with the law.

Under the principle of respecting the intellectual property rights of others, members agree not to infringe the intellectual property rights of others when using the company’s website.

If the member is involved in infringement, the company may suspend all or part of the service, or deal with it by canceling the account of the member. If there is any damage, the company may request compensation for the damage.

If you find any infringement of intellectual property rights, please send the information of the infringement and contact information, together with a true statement and a statement of legal intellectual property rights, to E-mail: [email protected] to contact the company.


11. Governing Law and Jurisdiction

These Terms of Service, and any dispute relating to these Terms of Service, shall be governed by and construed in accordance with the laws of Hong Kong Special Administrative Region of People’s Republic of China without regard to the choice or conflicts of law principles of any jurisdiction. Each party submits to the exclusive jurisdiction of the court of Hong Kong Special Administrative Region in relation to any disputes or claims arising out of or in connection with these Terms of Service.

The interpretation and application of this agreement, as well as disputes related to this agreement, shall be handled in accordance with local national laws. Unless otherwise provided by law, the two parties agree to use the local national court as the first instance administrative court.

     General Provisions

  • Severability

If any part or provision of these Terms of Service is or becomes illegal, unenforceable, or invalid under any enactment or rule of law or by any court in any jurisdiction, that part or provision is deemed to be modified to the extent required to remedy the illegality, unenforceability or invalidity. If a modification is not possible, the part or provision must be treated for all purposes as severed from these Terms. The remainder of these Terms of Service will remain in full force and effect and continue to be binding and enforceable on you.

  • No Waiver

Failure or delay of the Company to exercise any right or power under these Terms of Service shall not operate as a waiver thereof, nor shall any single or partial exercise of a right or power preclude any other future exercise thereof.

  • Notices to You

You agree that hk.mallcrazy.com may provide notice to you by posting it on our Website, emailing it to the email address listed in your account, showing a notification when you login to your account, or mailing it to the street address listed in your account. Such notice shall be considered to be received, read and understood by you within 48 hours of the time it is posted to our Website or emailed to the email address listed in your account. If the notice is sent by mail, we will consider it to have been read and understood by you within 24 hours of the time it is delivered. hk.mallcrazy.com reserves the right to terminate your account if you withdraw your consent to receive electronic communications.

  • Assignment

You shall not transfer or assign any rights or obligations you have under this Agreement without hk.mallcrazy.com’s prior written consent and any attempted assignment without that consent will be void. hk.mallcrazy.com reserves the right to transfer or assign this Terms of Service or any right or obligation under this Terms of Service at any time. Subject to the foregoing provisions of this Section, these Terms of Service shall be binding on and inure to the benefit of the parties’ successors and assigns.

  • Legal Costs

Mallcrazy shall have the right to collect from you its reasonable costs and necessary disbursements and legal costs incurred in enforcing these Terms of Service on indemnity basis.

  • Force Majeure

Mallcrazy shall not be liable for any delays or inability to perform the Services caused by forces beyond Mallcrazy’s control including, without limitation, acts of God or acts of third-party Service providers including but not limited to carriers and postage systems. When goods are ordered out, in the case of acts of God, war, terrorism, public enemies, seizure under legal process, strikes, lockouts, riots and civil commotions, or any reason beyond Mallcrazy’s control, or because of loss or destruction of goods for which Mallcrazy is not liable, or because of any other excuse provided by law, Mallcrazy shall not be liable for failure to carry out such instructions.

  • 11.7 Third Party’s claim

Any person or entity who is not a party to this Terms of Service shall have no rights under the Contracts (Rights of Third Parties) Ordinance (Cap.623) of the Laws of Hong Kong to enforce any terms of this Agreement.